Customer experience is everything when it comes to ensuring the success of your e-commerce business! Even if the quality of your merchandise is unparalleled, if your e-commerce platform doesn’t function as well as it should, or your delivery method isn’t quite up to scratch, you can be sure that your customers will start shopping elsewhere. Here are 5 easy ways to update your e-commerce website to allow for the best customer experience possible – every single time!

 

  • Chatbots

 

Chatbots make life easy for you, all the while keeping your customers happy. They can answer questions on your behalf and respond to queries almost immediately. Plus, they are actually very simple to create and implement.

 

  • Faster Loading Times 

 

At the end of the day, what is more important to your customers is speed. Gorgeous, high-res images do look stunning, but if they affect the loading times of your site (even by just a few seconds), they just are not worth it.

 

  • Mobile-Friendly 

 

So many online shoppers choose to shop using their mobile devices as opposed to their desktops or laptops. That is why all e-commerce websites should boast a responsive design, so that all content can be viewed effortlessly regardless of the device being used to browse.

 

  • High Quality Images

 

We’re not talking about high-res here. Rather, you will want to make sure that all images used on your e-commerce site are uniform. They should all feature the same background and format. This helps your site to look a lot tidier and more professional, thus enhancing the chances that your potential customers will convert.

 

  • Keep Check-Out Processes Simple

 

Only ask for essential details to limit the amount of time that it takes for your customers to check out and pay. Name, address, contact number and banking details should suffice. If you are asking for their grandmother’s dog’s email address and a million other unnecessary things, there is a much greater chance that they will change their mind and choose to make their purchase elsewhere.

Keen to improve your e-commerce website, overall web design, SEO and remarketing techniques? The Digital Marketing People can help. Contact us today to find out how.