Very few business owners have the time they would like to nurture personal relationships with each and every client. We doubt there’s a business owner alive who has the time to get around to everything they need to do. It is for this reason that people turn to automation. Have you stopped to consider how marketing automation can help you with your client engagement strategy?
A common reservation is that marketing automation is impersonal and takes away from your personal interactions with clients. Marketing automation includes all the touch points and interactions that allow people to know you, trust you and ultimately build your brand.
If you want to boost your bottom line, then you need to invest in marketing. You can’t sit back and hope that people will magically find your business. Here’s how you can use marketing automation to make your interactions with clients more personal:
Emails To Nurture Your Leads
You can set up your email marketing to blast out quick and simple emails, or you can create a complex set of emails that need to be delivered to recipients in a specific sequence based on pre-defined triggers and behaviours. The better you get with email marketing, the more personalization you can add to them. Consider the impact of sending personalized promotions or following up with customers who have abandoned their shopping carts. It can work wonders for your business.
You can create a consistent experience with your brand through mobile apps and mobile marketing. Everything from push notifications to delivering the right message at the right time can be used to create a seamless experience with your business.
Social Media Automation
You can automate all of the following:
- Schedule posts in advance,
- Create polls and other content that people like to engage with, and
- Include share buttons on all your website content to allow your website visitors to share their content with friends effortlessly.
One of the best parts about conducting social media marketing is the ability to measure your ROI and the effectiveness of your campaign. Facebook Insights, for example, gives you direct, accurate insights into your page’s performance, how engaged your followers are and how you can possibly improve your campaign going forward. Here is what you need to know about this invaluable tool:
Keep An Eye On Your Competition
While you obviously do not want to copy anything that your competitors are doing when it comes to social media marketing, it helps to have an idea in terms of their successes and failures to point you in the right direction. Facebook Insights allows you to keep an eye on your competition by clicking on ‘Pages to Watch’. It is also great for following influencers that you’d like to learn from. Using this page to your advantage, you will be able to see the following:
- Their total page likes and the percent change from the previous week,
- How many times they have posted to Facebook this week, and
- Their weekly engagement.
Optimal Posting Times
What is the point of uploading a campaign post when nobody is online to see or engage with it? Luckily, Facebook Insights makes it possible for you to monitor exactly when your target market spends most of their time on social media. You can coordinate your posts to go out at these specific times and keep monitoring whether or not you have seen an improvement in your reach as a result.
Monitor Performance Of Individual Posts
This is probably the most beneficial way to find out at a glance what is working and what is not in terms of your campaign. Facebook Insights will provide you with important information such as what your posts have achieved in terms of:
- Overall Reach
- Reach: Organic/Paid
- Impressions: Organic/Paid
- Reach: Fans/Non-Fans
- Post Clicks/Reactions, Comments & Shares
- Post Hides, Hides of All Posts, Reports of Spam, Unlikes of Page
- Engagement Rate
Here at The Digital Marketing People, we specialize in social media marketing, digital marketing, online reputation management and the creation of social media marketing strategies. For more info regarding how we can help you, please feel free to get in touch with our team.
Maturity is when all of your Mirrors turn into Windows. – Henry David Thoreau
I love this quote because it shows how when we stop thinking about and talking about ourselves, and looking at other people and how we can better serve them, only then are we able to take ourselves to the next level. We’ve been using that phrase a lot recently… “Take your business to the next level.” I think in order to do that it requires a new stage of understanding – of how to position your business and yourself in a way that is not coming across as “markety” or pushy or all about you.
When you truly look at other with a genuine interest in improving their lives with your products and services, your business will succeed like never before. This is just common sense, but often just a platitude… something we all recognize as true and say, but few actually do it. It’s time we started actually doing it.
I’ve been experimenting with one of the Facebook pages I run, Things To Do In Oshawa.
Every day, I aggregate what’s going on in the city and post a summary of what’s happening to keep locals informed about local events/activities. Those regularly get a reach of about 600-700. They are just text with links to the event details – nothing fancy. That happens 3 times/day, one in the morning, one in the early afternoon, and one in the evening (that summarizes what happens the next day).
From time to time, I also post a short status about my clients’ products/services so those of the 3% looking for that particular thing will have top-of-mind-awareness (TOMA). Those posts get maybe 200+ reach.
Also, from time to time, I’ll post a funny picture – just a random funny picture, not even from the Oshawa. Although those get liked and shared more often than the event/activity statuses, they usually only get 400-500 reach. Seems Facebook has been bumping up the reach of just plain text posts.
Here’s the interesting part. I’ve been experimenting with posting “True Oshawa Facts”… images from the local area with simple text on them (create using memegenerator.net). These statuses have been getting HUGE likes and shares… and reach. For example, this post (shown on the right), has reached more than 23,000 people (and comments and like are still trickling in weeks later)! Other local “True Oshawa Facts” are regularly getting 2000+ reach.
When people can really relate/resonate with a post, be it text or image, the interaction and reach go way up. If you’re looking to boost the reach of your posts, try something local and something people can identify with. It’s been working great for us.
It’s entitled: 7 Ways to Be Insufferable on Facebook
Wow – sooo many people do these things, me included I’m sure. We all hate it when other people do these things, but at the same time we are guilty of doing of them ourselves.
If you want to be a good citizen on Facebook, *ESPECIALLY* as you are acting on behalf of your business, be sure to always have your friends/public/clients in mind when you post and don’t post for self-gratification. Often, that simply means conveying the same idea with slightly different words.
Instead of: “I had a wonderful day today – made $500!”, try “We gained SO many great new clients today – awesome”. That makes it about them instead of you.
I think you get the idea… always make it about the other person, not you. Then you’ll have much better interaction and success online!