The festive season is when everyone is spending their hard-earned cash on gifts, spoils and must-haves. If you have a shopping cart on your website, then you probably are all too familiar with people spending time adding products to their shopping carts but abandoning them before completing the purchase. Here are a few ways to reduce abandoned shopping carts this Christmas:
- Do Not Offer Any Surprises
People like to know what they are going to be paying for before they checkout. If you are only adding shipping costs, courier fees and VAT prices when the website visitor is about to type in their payment details, they could feel discouraged and abandon the shopping cart. List all the shipping and VAT fees upfront so that they do not only become aware of it when they hit the checkout button.
- Offer Different Payment Methods
Apple Pay is becoming an increasingly popular payment form, while some people still prefer EFTs. Be sure to have as many payment options as possible. PayPal, MasterCard, and Bitcoin are only some of the ways that people prefer to pay these days. Research what your competitors are doing and try to make it easy for customers to pay for what they want.
- Offer Incentives
Make your Christmas offers even more enticing by offering discounts, coupons, flash sales and festive season promotions. Show people how much they will be saving by buying the product now instead of waiting to buy it at a later stage.
- Make Sure You Are Perceived As Trustworthy
People will be typing personal and confidential information onto your site if they need to make payments. Make sure that they feel safe doing this by including trust signals such as security logos on the transaction page and within the shopping cart feature.
Chatbots have been around for decades, but the term only went mainstream after Facebook launched its Messenger Platform. Since then, tech giants such as Apple, Amazon, Microsoft and Google have all adopted chatbots in some way or form to benefit their business. Here are some of the benefits of including chatbots in your web design:
- Reach A Larger Audience
There is no way to know how many people from across the globe could be interested in your products – unless you have the capability to answer questions from a larger audience. The best part of including a chatbot in your web design is the fact that you do not have to educate the audience on how to use it. Chatbots are now widely accepted and people instinctively know how to use it, which means you can reach more people at a rapid rate.
- Gain Business Insights From Customer Data
Thanks to the rapid development of technology, chatbots are now being coupled with machine learning and artificial intelligence. These capabilities mean that business owners can pick up on trends and even point out where you need to focus on product innovation or customer education. All of the chats can be saved, which can help skillful marketers to gain insights into a customer’s interests and choices, so that a business can capitalize on retargeting or through marketing a customer-specific add-on to clients.
- Engage Visitors Immediately
Not everyone will be inclined to make small talk with a chatbot. However, if a small introductory message with a human picture lets a person know that they are there to assist, then people can engage immediately without having to search for what they are looking for on the site. Be sure to use a real photo for your chatbot messenger box instead of a stock image or your company’s logo.
- Automate Everything
Instead of having a receptionist, a call centre and service consultants, you can start moving some of these tasks to the chatbot. Not only will you save a lot of money, but also you can free up your customer service team’s resources to focus on strategy development and problem solving for your business.
Do you need a team of website designers and developers to help you with your site? Then contact The Digital Marketing People today.
Nowadays, every business has a website, which is not surprising seeing as 97% of all consumers search for local businesses online. Between incorporating your logo, search engine optimization for your content marketing, icon choices and all the information that you want to share with online visitors, web design sometimes loses sight of the ‘big’ number one – your customer. How your customers experience your website can make or break their decision to hand over their money to you… or your competitor. With so much at stake, you definitely want to avoid these two common mistakes:
Underestimating the Clout of First Impressions
According to a study at the Missouri University of Science and Technology, prospects form an impression of your brand in just two-tenths of a second when on your website!
So, while effective web marketing is much more than just a great website, web design plays a crucial role in converting prospects to clients. In a job interview situation, first impressions are made by your appearance, posture and communication style. Similarly, your website creates the first impression in an ever-increasingly online world. So much so, that 48% of people cite website design as the top factor in business credibility.
Overlooking the Human Element
As alluded to in the introduction, customers are the reason for your company’s existence. Your website is how you get them to sign up, to buy now, or come on in. For them to respond, as you would like them to, the interface between the viewers and your website needs to accommodate their needs. Back in the day, this was called a ‘user experience’. Thinking of human beings as users were OK. But new trends focus on the person behind that user, and ‘customer experience’ is a better turn of phrase.
If your customer is always on their phone, your website better is designed to deliver your message properly on not just desktop browsers, but tablets and mobile devices too. Along with responsive web design, easy navigation is important to busy humans. Make it clear where they should go and what they should do next.
The Digital Marketing People
For more information, contact us today. We will help you create a great first impression with insightful website customer experience.
So much of the information we rely on comes to us online – be it in electronic publications, social media, or Google reviews. No wonder, then, that businesses of today head to the web to build customer relationships, heighten emotional connections between consumers and brand, and increase customer retention.
Boosting a Sense of Community
Living in a cyber age has increased our yearning for traditional values such as a sense of community. One way to leverage this desire, while at the same time reaching new potential clients is to use a local community platform. By positioning your business on a popular local website, which posts regularly on social media platforms, you tap into a pool of people looking for just what you have to offer. For best results, the community management service you choose should include a local SEO, conversion-optimized and mobile responsive landing page and a click-to-call button so people can easily phone your business with a call-tracking phone number, a contact form that forwards directly to your email, a pay-per-click campaign, and informative analytics.
Should things not go according to plan – and we know they do not always – your reputation can go downhill fast in the instantaneous cyber community. It is at times like these that immediate corrective action needs to take place. In fact, if executed with sufficient skill, a slip-up can even become a powerful relationship builder.
While you are fixing the problem, a digital marketing agency can handle your online reputation management.
Kickstart and Maintain A Strong Marketing Presence in Your Community
Get in touch with the Digital Marketing People today. Our community management services are designed to set in motion and sustain a robust marketing presence in your community on all of the important channels.
Before we look at tips for designing an outstanding landing page, let us define exactly what a landing page is, and why it is so important to have one as part of your website design.
What Is a Landing Page?
Have you ever clicked a marketing call-to-action button and been taken to a web page dedicated specifically to the promotion you were interested in? Intended for a singular marketing campaign, there are no distractions on the page that could draw visitors from the purpose of the campaign.
Why Do I Need a Landing Page?
Landing pages are used to either:
- Collect leads for future marketing campaigns, or
- Promote or convert without putting off prospects with pressure to buy.
Top Landing Page Design Tips
- Using responsive web design principles, design a landing page with only one way forward. The power of conversion in landing pages is in their simplicity. Include a single call to action – be it for the purposes of 1 or 2 above. Remove all navigation and link options.
- Whether you are marketing internationally or within your local community, make sure that your headline is click-worthy. Capturing a reader’s attention is how you lure them to your landing page before extracting their contact details or elicit that sale.
- Having said that, there must be congruence with headline and content. Especially when it comes to bagging email addresses for online white papers, checklists, cheat sheets and so on.
- Highlight what is most important on your landing page to save weary visitors from having to make yet another decision. Yes, the details are necessary and needed. But, truthfully, most of us skim-read what’s in front of us.
- Do not be afraid of white spaces. Too many websites out there hurt our eyes with too many competing elements. Embracing white space, clearly guiding your audience and limiting distractions will win you fans while checking all the boxes of a well-designed landing page.
Website Design Company
To find out more about web design and other aspects of successful digital marketing, contact the Digital Marketing people without delay.
If you are selling products online, then you will know that the digital marketing tactics that are needed for an e-commerce website can be very different from a website that is marketing a service or providing another type of B2B offering. Abandoned carts can be a major frustration for website managers. Here are a few essential e-commerce website strategies for reducing abandoned carts:
- Focus On Building Trust
If you’re asking someone to fill in their personal details and credit card information, then you need to make sure you are perceived as trustworthy. Include trust signals such as security logos on the transaction page and within the shopping cart feature.
- Include A Progress Indicator
People need to know how many steps they need to complete before they can complete the purchase. If there are four different pages that they need to click through, include a progress indicator at the top or the bottom of the page, so they know how far they are.
- Include Small Pictures Of The Product They Are Buying
The small thumbnail image of the product they are busy purchasing isn’t there to ‘remind’ them of what they came to the website for; it’s a grounding technique. If the person was buying something in a brick and mortar store, then they would be holding the item while they stood in the queue to pay for it. Seeing a small thumbnail of the product they are busy buying can help you eliminate any distractions or feelings of hesitation that they might experience during the checkout procedure.
The Digital Marketing People can help you with everything from website design to SEO. If you need help to reduce your abandoned cart rates on your e-commerce website or you are looking for new ways to reach your target audience, then contact us today.
The e-commerce sector continues to grow. Whether you are only selling products online or whether you have a brick and mortar shop, the right web design, coupled with a solid digital marketing strategy, can make significant improvements to your bottom line.
Creating an e-commerce website may seem like a mammoth task, but it doesn’t have to be. Getting it right from the start, however, can make a huge difference in the timelines needed for web design and development (and it can also save you a lot of headaches later down the line). Here are some things you need to do to set up an e-commerce website the right way:
- Choose A Platform
Shopify and OpenCart are two of the most popular e-commerce web design platforms on the market. When you use one of these options, you will have built-in functionalities and features such as product categories, galleries, and functional checkout processes.
Shopify costs as little as $14 per month, and they take care of everything from website security and hosting to credit card processes. OpenCart is open source and free, which means that a webmaster can make changes to the web features and design them. There are many ‘extensions’ that can be plugged into the platform so that a site owner can personalize the site themselves.
- High-Quality Product Photos And Descriptions
Invest in professional product photos for an e-commerce website as this can go a long way in convincing a website visitor to buy from you. You may also want to consider hiring a copywriter to write quality product descriptions because copying product info from other websites or a catalogue won’t do your Search Engine Optimization (SEO) strategy any favours.
These are only two of the first steps involved in setting up an e-commerce website. Let the experts at The Digital Marketing People guide you through the process of web design, SEO and content marketing for your new online store.
Business owners often think that they have a solid understanding of what their potential customers will be looking for online. As digital marketing specialists, we have come to realize that regardless of how well you know your business, industry and clients, there are trends across the World Wide Web that you should be tapping into if you really want a robust and engaging digital strategy.
Google Trends allows you to pick up on things like underlying trends, needs, attitudes and feelings that could be relevant to your industry. In 2014, for example, an article in the New York Times found that Parents are two and a half times more likely to ask “Is my son gifted?” than “Is my daughter gifted?”
In November 2017, Google announced that the Google Trends service has expanded its focus to include information such as videos, pictures, news and products. The change means that users can now explore search results in different ways than before as well as in real-time.
Many people use Keyword Planner to determine which keywords they want to include in their SEO strategy, but Google Trends can also suggest new keywords based on the criteria that you are using. Besides including the keyword suggestions into your SEO campaigns, it can also spark a range of topics and unexpected ideas for future blog posts or social media posts.
One of the major benefits of Google Trends is that it can show you trending queries before they peak and become mainstream news. This can help you create timely, relevant and keyword rich content that has the ability to go viral and significantly boost traffic to your website.
According to the New York Technology Council, people are very quick to judge and establish trust when they visit a website for the first time. In less than 10 seconds, a website visitor takes in everything (the layout, graphics and colours) on your website to establish whether they want to spend more time browsing your website and reading your content.
Getting people to purchase something online requires trust. Even if you are not selling products on your website, getting them to give you their contact information or pick up the phone and call your business all requires a certain level of trust, which is why you need to invest in ‘trust assets’. Here are a few things you can add to your site to establish trust:
- Professional Web Design
Your web design needs to be crisp, aesthetically pleasing and easy to navigate. A big part of establishing trust is focusing on the type of user experience you are giving people when they visit your website for the first time. Make sure it’s easy for them to find the information they need.
People want to know that other people have done business with you in the past and that they were happy with the products and services they received. Ask past clients for a review and add them to your website. You can also consider including rating tools, reviews and comments on product pages if you have an e-commerce website.
- Company Information
Some businesses are inclined to only include a contact form on their website, but you will be seen as more trustworthy if you include a physical address, phone number and email address.
The ultimate goal of any SEO or digital marketing strategy is to boost your website’s rankings. When you are able to claim top spots in Google, you will significantly increase the amount of traffic to your website. While any part of an SEO strategy takes a bit of work and effort, here are a few easy things you can do to boost your website’s rankings:
- On-Page SEO
Do a website analysis and look at things such as meta titles, headings, subheadings and keywords. Add keyword rich alt texts to your images and make sure there are hyperlinks to relevant internal pages in your copy.
- Off-Page SEO
This refers to link building. SEO specialists often use different types of content marketing methods such as guest blogging and article posting to generate high-value links from authoritative websites in a brand’s niche to improve the off-page SEO of a website.
- Focus On The User Experience
If your website pages take a long time to load, people will likely click away before reading your content. This is a big red flag for Google. Browse through your website with fresh eyes and try to establish what a new website visitor will experience when they visit your site for the first time.
- Update Your Content Regularly
If you regularly publish news articles, blog posts and/or update the content on your website, Google’s crawlers will be back to index your new pages on a regular basis, which is great for your SEO strategy.
- Use Different Multimedia
Having different types of quality multimedia, such as images, videos, audio clips and slideshows, can boost your SEO rankings. It acts as a signal of high-quality content and it will boost your user’s experience on your website.